![]() ![]() I've also posted issue here and the support agent is reach and they said if you can't deactive the MFA then you need to submit case here and wait for the support team for disable the MFA for you. Yes, same issue here! I'm also lock-out from the account while updating the MFA as the LastPass prompt to update the MFA but when updating the MFA I've enable the LastPass Authenticator and added the 2FA code to other app instead of LastPass Authenticator and it's not working as it should be added to LastPass Authenticator and the SMS and Call me option is not working because maybe phone recovery is not set up and there is no email option to disable MFA as the LastPass Authenticator can't disable using the email.Īnd, if you are using the Free plan then you can't directly talk to agent but gald you can post issue here and the support agent is actually reaching for assistance. I'll be moving to 1password immediately after getting out of this mess. Please reach out to me and help me get into my account ASAP. or if you click "call me" you get some message "failed to authenticate". Given my google auth and lastpass auth is broken all I can do is revert to getting a MFA code by sms or by call but the SMS's never arrive. I then followed up on May 27th, 30th & June 10th but have received no reply. I received a reply from Ana saying theyd look into it and I never heard back. My Lastpass's "Authenticator" app also doesn't work as I has the same issue where I was forced to update it and couldn't complete the update.Īs a result of those MFA update issues I'm left with 2 new MFA registrations (one in my google authenticator and one in the "Authenticator" app, both of which are not finalised because of the issues with the lastpass MFA registration process). I created LastPass support Case 02334754 on May 28th 2023 to ask about an email saying my Lastpass account was still outstanding. mxa We can certainly help you contact Customer Support, though there may also be a solution within our support center that can help even faster. Q1: If you have multiple credentials for a site, LastPass will present a drop-down menu to allow you to. Short answer: Last Pass can handle all of the situations you are asking about (except you may be confused about how MFA works with LastPass). ![]() My google authenticator code is not valid because when I was forced to update MFA and the lastpass site shows the new MFA QR code for registration there is not text input field to confirm the new MFA code, I can't believe this isn't caught by some kind of internal QA or E2E testing. Re: newbie: using LastPass to log in various sites with multiple usernames in multiple devices. If your phone number has changed or the mobile device you used for authentication is lost, you will need to disable multifactor authentication for your device (via email) so that you can log in and access your LastPass account, then re-enable your preferred MFA method. There seems to be some critical internal issues at lastpass with MFA and also with their sms/call capabilities + a disregard for QA and E2E testing. After many years of using lastpass across multiple businesses and my own personal accounts without issue I've become locked out of my personal account. ![]()
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